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  • Printing and Fulfilment Shipping

    Tamil Nadu on Rain Red Alert, Printing and Fulfilment to be On Hold

    Dear Merchants,

    Greetings from Printrove!

    We would like to inform you that due to extremely heavy rainfall in Tamil Nadu for the last few days, a ‘Red Alert' is in place for 20 districts across the state, including Chennai for today and tomorrow.

    Several areas of Chennai have been water-clogged and it has become highly difficult to travel on the roads.

    Therefore, to prioritize the safety of our team members and ensure that we adhere to the Government regulations, we would not be operational on the 11th and 12th of November, 2021.

    As a result, your orders would be on hold until we resume production and you might face delays in printing and shipping your orders for the rest of the week.

    We request you to kindly bear with us while we work through the backlog and get back on track. Should you have any concerns, please create a ticket from here and our support champs will assist you further.

    Sincerely,
    The Printrove Army

    Shrey Jain

    Shrey Jain

    Customer Success

  • Printing and Fulfilment Shipping Roundup

    Faster Fulfilment, New Surface Shipping and Many Improvements (Monthly Roundup October 2021)

    Dear Merchants,

    Hope everything is well with you and your family!

    It’s been a quarter now since we last touch-based on what’s happening at Printrove and so we wanted to share with you today - every little thing that might add value to your selling journeys’ with us.


    Fulfilment Timeline and Out of Stock


    Starting with the most frequently asked question to our team and on our
    Facebook group, as promised, we’re happy to inform you that 90% of your orders placed on Printrove will now be shipped in 2 to 3 working days!

    With the second wave of Covid-19 cases, we saw the entire apparel industry take a massive hit and disrupt our operations. This led to more and more out-of-stock products and therefore, longer dispatch times during the last quarter.

    However, as of today, we are relieved to bring to your knowledge that we are well stocked up for the festive season and as a result, the majority of your orders would be dispatched well in time.

    We hope you understand that exceptions are always there and to help you with the same, we have a dedicated customer success team who will assist you with any concern/issue.


    Discounted Shipping Services


    Additionally, when our team had been processing a couple of bulk orders in the last week, we observed that most of our Merchants needed better shipping rates for bulk orders.

    So we sat down with our shipping partners and introduced Surface Shipping Services to lower the cost of shipping one t-shirt to Rs. 6 in the case of bulk orders.

    Read more about surface shipping partners here.

    Improvements on the Printrove Merchant Panel


    Moving on, the following are a few minor improvements that would help you with your work productivity while using the Printrove Merchant Panel.

    • Plain and Inventory Label

      Any order that has plain or inventory products will now have a PL and INV label added next to it for you to simply differentiate it from other order products.




    • Cancel an Order from the Merchant Panel

      With this new addition, you can simply cancel an order on the Printrove Merchant Panel even after it has entered the ‘Processing’ stage.

      The shipping charge would be automatically refunded back to your credits and your order would be added to returns once it has passed the Quality Check Stage so you can reship it to any other customer.

      We understand that your customer might request a change in color or cancel the order after the order enters the processing stage and this feature comes in handy right when you need it! 


    • Don’t lose your New Order Cart

      You never know when you might lose your WiFi network but in any case, you no longer need to worry about losing your New Order details on Printrove.

      While you are creating a new order, Printrove auto stores all the details to local storage so even if you shut down your system and come back, everything will be already there, right where you left it!

      Isn’t this cool? There’s more.


    • Get your Design Quality rated while Placing an Order

      Do you ever wonder if the quality of your design is good enough for digital printing?

      Well, we hear you, and effective immediately, you would now see the Design Quality on any design you upload while placing a new order.



      For
      existing products, you can simply head over to the Product Library and click on the product to edit it. Once you click on the edit icon, you would be able to see the Design Quality.

      The better the quality of your designs, the better the overall quality of your printed products!


    Product and Print Quality Enhancements


    Last but not the least, we also have made a few necessary fixes and improvements in the product and print quality in the last few months. Find them below:-

    • Neck Labels on Hoodies and Sweatshirts

      If you had opted in for Inside Neck Labels for your brand, it was disheartening to know that due to the nature of the fabric present in Hoodies and Sweatshirts earlier, your Inside Neck labels could not be added to these products.

      However, after multiple revisions and closely working with the product team, we’ve been able to fix this and therefore, none of your apparel products would go unbranded now. 

    • Print fading Issues on White T-shirts fixed

      In the last month, it had come to our notice that the prints on a few white t-shirts started to fade after a couple of washes.

      We immediately got to the root of this issue and have resolved the same. Rest assured, we've also taken the necessary steps to prevent it from happening again.


    • White Pop Grips added to the collection

      Due to high demand for black pop grips in the last quarter, our suppliers went out of stock and so we had to introduce the all-new white color.

      Currently, all pop grips that are being shipped have their base as white and we request you to kindly update the product description on your store as well.


    Closing thoughts and Diwali Wishes!

    Lastly, we would like to mention that as we head towards the festive season, we’re scaling up our team on the operational and customer success end to be able to serve you well.

    With these additions, we're prepared to be on our toes and ensure that you continue to have a positive experience with Printrove. 

    Before we sign off, we would also like to wish you a very Happy and Prosperous Diwali! We truly hope that this Diwali blesses you and your family with the best of everything.

    Kindly note that on account of the celebrations, we'll not be operational on the 4th of November, 2021. However, your orders should not be impacted in any way as we will resume production from the 5th of November, 2021.

    Liked something or wanted to share your thoughts on the above improvements? Do let us know below and we'll be happy to check them out.

    Sincerely,
    The Printrove Army

    Shrey Jain

    Shrey Jain

    Customer Success

  • Shipping New

    Discounted Shipping Prices for Bulk Orders - Surface Shipping Partners

    Dear Merchants,

    Hope everything is going well!

    When our team had been processing a couple of bulk orders in the last week, we observed that most of our Merchants needed better shipping rates for bulk orders.

    With the air-based shipping prices in place, shipping 100 t-shirts from Chennai to Mumbai would have cost you Rs. 2400, averaging about Rs. 24 per t-shirt.

    This felt unfair and so we sat down with our shipping partners to understand what best can be done here.

    Introducing Surface Shipping Partners!

    Surface Shipping is a logistics service wherein the shipments are sent through the land. It is slower than air shipping but you can save as high as 75% on your shipping costs!

    Therefore, starting today, you would find the following shipping companies added to your Merchant Panel based on the total weight of your order:

    • Delhivery Surface (2 kgs) 
    • Delhivery Surface (5 kgs) 
    • Delhivery Surface (10 kgs) 
    • Delhivery Surface (20 kgs)

    Here is a table below which shows the % cost you can save in shipping through the addition of these surface shipping partners:-


    Please note that all the above calculations have been done from the city of Chennai (600110) to Mumbai (400001) for demonstration purposes. Your cost might slightly vary but we hope you get the point. 

    Shipping 100 t-shirts to Mumbai would just cost you Rs. 6 per unit now! 

    So the next time you're looking to fulfill a bulk order and are okay with a slightly higher shipping timeline (5 to 7 days from dispatch), do explore Surface Shipping partners.

    Cheers!
    Your friends at Printrove

    Shrey Jain

    Shrey Jain

    Customer Success

  • Printing and Fulfilment Catalogue New

    Revised Pricing for T-shirts, Pop Grips, and Shipping Services

    Dear Merchants,

    Greetings of the day! Hope you and your family are staying well.

    After carefully analyzing increased materials and overhead costs, we are writing to inform you of a necessary upcoming price increase and give you adequate notice to manage and incorporate this change accordingly.

    In the last few months, the prices of yarn have increased substantially thereby increasing the cost of producing a t-shirt. The major reason for this is said to be an increase in demand in the Indian Textile Market due to the suppliers focusing on the export market.

    To date, we have managed our increasing raw-material costs by watching every penny and pushing ourselves to improve our own productivity, rather than passing on this cost to our merchants.

    However, to maintain and improve what we deliver to you, we have had to make the hard choice of raising prices.

    Owing to the above, effective August 17, 2021, we are increasing the price of our t-shirt products along with shipping and you will see the updated prices on all the pricing pages.

    Listed below are the products with their applicable price change:-

    Product/Service

    Current Price

    Revised Price

    Half Sleeve Round Neck T-shirts (Men and Women) and Women Crop Tops 

    S to 3XL - Rs. 145
    4XL - Rs. 175
    5XL - Rs. 185

    S to XL - Rs. 155
    2XL - Rs. 165
    3XL - Rs. 175
    4XL - Rs. 185
    5XL - Rs. 195

    Pop Grips

    Rs. 145 (excluding taxes)

    Rs. 95 (excluding taxes)

    Shipping 

    Rs. 50 for every 500 grams (inclusive of all taxes)

    Rs. 60 for every 500 grams (inclusive of all taxes with no change in Bluedart and COD pricing)


    All orders placed
    on or before the 16th of August, 2021 will be processed with the current price, so we highly encourage you to order soon to take advantage of this.

    While no price increase is welcomed, we are confident that our pricing will still remain startup-friendly and impact you in the least possible manner.

    Lastly, we are committed to providing quality products and services to you, and appreciate your business and continued support.

    If you have any further questions or concerns regarding this price increase, please do not hesitate to reach out. Our support team will be more than happy to discuss this with you.

    Sincerely,
    Your friends at Printrove

    Shrey Jain

    Shrey Jain

    Customer Success

  • Printing and Fulfilment Shipping

    Resuming Printing and Fulfilment of Apparel Orders

    Dear Merchants,

    Hope all is well.

    This notification is with respect to the breakdown update that we had reported on the 29th of July, 2021.

    As of today, 2nd of August, we’re relieved to let you know that our DTG printers have been successfully fixed by our support engineers and we have resumed the printing and fulfillment process of your apparel orders.

    We estimate the current dispatch timeline for all your in-stock apparel orders to be 7 working days from the date of order placement.

    From here, the shipping companies would take another 2 to 4 days to deliver your orders, so in total, you can expect a timeline of 9 to 11 days for printing and delivery.

    In case you have any other questions or concerns, you can create a ticket from here and our support champs will assist you further.

    Sincerely,
    Team Printrove

    Shrey Jain

    Shrey Jain

    Customer Success